ONLINE POLICY :
Contact us for instructions on returning items. Phone 905-549-8052 or toll free 1-866-477-8052
Claims for incorrect items or damaged/missing goods must be processed within (2) days of received date (received date according to delivery records). Returned items must include a copy of your invoice and return authorization number received in advance from us prior to the items shipped back to us.
Items that cannot be returned or exchanged.
Machines, parts/accessories, special orders, cut items, thread, dress forms, gift cards, software, furniture, irons or steamers. Other exceptions may apply – check with store for details. ** note that deposits are non refundable and layaways are final and deposits are non transferable after the first 10 days.
Shipments returned to us will be prepaid by the customer. When items are shipped in error by us we will issue a full credit to the customer (including return shipment cost). Shortages in shipments must be reported to us within 2 days of receiving items.
Returned merchandise must be complete, clean and unused and in its original packaging.
A restocking fee of 20% will apply to any used or open products or packages.
Items that came with any bonus items, free items etc. that are not returned will be charged the full retail value of the missing item and will be deducted from credit issued. Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines. Nova Sewing Centre reserves the right to amend this policy at any time without prior notice.
If you purchased an item and the price is reduced or goes on sale within 10 days of your purchase we will issue you a GIFT CARD for the difference. Exceptions apply i.e. Black Friday, Trade Shows, BOXING DAY and Final Clearance.
This policy is subject to change without notice.
In Store Policy
NOVA SEWING MACHINES INC RETURN, EXCHANGE AND LESSON POLICY(subject to change without notice)
HOW TO RETURN AN ITEM : Your item must be in its original unused condition to be returned, unless there is a manufacturer defect in which case it will be up to the manufacturer to replace the item for you. You must return the item within 10 days of purchase un-opened and in original condition.
EXCHANGE/REFUND EXCEPTIONS : MACHINES, IRONS, STEAMERS, DRESSFORMS, THREAD, INDUSTRIAL MACHINES, SCISSORS, CUT ITEMS, PARTS, and GIFT CARDS are not eligible for refund.
Layaways and deposits on products are non-refundable or transferable. No refunds or exchange on special orders. ( store credit will not be given).
Exchanges If your item is in like new condition, you may exchange your item for another item of equal or higher value or receive store credit.
Opened items brought in for exchange must be accompanied by all its original packaging and contents and are subject to a 10% restocking fee within the 10 day period described in our exchange policy. ( no exceptions )
REFUNDS ISSUED TO CREDIT CARDS ARE SUBJECT TO A 5% RESTOCKING FEE
PRICE GUARANTEE : If you purchase an item and the price becomes lower in the first 10 days we will issue you a store gift card for the difference. ( Exceptions apply – Example : Black Friday, One Day sales, Trade Shows, and Boxing Day )
Lesson policy – ( subject to change without notice ) Your (1) free sewing lesson is valid for up to 3 months after your purchase. ( Maximum 1 person ) Lessons must be booked ahead of time. ( subject to availability )
Any cancellations or rescheduling must be done 48 hours prior to your booked lesson. Should you miss your lesson or fail to reschedule a minimum of 48 hours prior to your booked lesson, there will a $50.00 charge to re-book